ABOUT THE DATA INCIDENT 

Calibrated Healthcare, LLC (“Calibrated”) is providing notice of a recent data incident. 

Calibrated provides administrative and clinical healthcare services to entities across the United States. Calibrated maintains personal information related to healthcare services and billing processes that it  receives in connection with the services it provides to its clients. 

Calibrated identified an incident in which an unauthorized individual(s) gained access to certain files on  Calibrated’s network that contained healthcare-related personal information about individuals. This notice  is intended to inform potentially affected individuals of the data incident and to provide information and  resources that they may use to help protect their information, should they feel it is appropriate to do so.  

FREQUENTLY ASKED QUESTIONS 

1. What Happened?  

On February 26, 2024, Calibrated identified suspicious activity related to certain systems within its  computer network. In response, Calibrated promptly took the systems offline and began an investigation.  The investigation determined that certain portions of Calibrated’s network were accessed between February  25 and February 26, 2024 and, during that timeframe, certain files were likely copied without authorization.  As a result of that determination, Calibrated initiated a comprehensive review of the data to determine what  type of information was present and to whom it relates. This review was recently completed and identified  information relating to some of Calibrated’s clients. Calibrated began notifying its clients on and is working  with them to notify potentially impacted individuals. 

1. What Information Was Involved? 

The information present in the reviewed files differs by individual, and may include: name, date of birth,  medical diagnosis/treatment information, and health insurance information, including claims and billing  information. For a small amount of individuals, Social Security number and/or driver’s license number may  have also been present. 

1. What is Calibrated Doing?  

In response to this incident, Calibrated dedicated significant resources to confirming the security of its  network, conducting a comprehensive investigation and completing a detailed review of the relevant files.  Calibrated then notified its potentially affected clients and worked with them to provide notice to potentially  impacted individuals as quickly as possible. As part of its ongoing commitment to the security of  information in its care, Calibrated are also reviewing its existing policies and procedures and enhancing its  existing security tools. 

As part of its notice to individuals on behalf of its clients, Calibrated is providing them with information  and resources to help protect their information, including providing access to complimentary credit  monitoring and identify restoration services, and encouraging these individuals to remain vigilant against  incidents of identity theft and fraud by reviewing account statements and monitoring free credit reports for  suspicious activity and to detect errors.  

1. What Can I Do? 

Calibrated encourages potentially affected individuals to remain vigilant against incidents of identity theft  and fraud, to review account statements, and to monitor credit reports for suspicious activity and to detect  errors. Please also review the “Additional Resources” section below.  

1. More Information?  

Calibrated understands individuals may have questions about this incident. It has established a dedicated  assistance line at 888-596-6176 (toll-free), which is available between 6:00am and 6:00pm PST, Monday  through Friday. 

Additional Resources 

Monitor Accounts 

Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit  reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit  www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Consumers may also directly contact the  three major credit reporting bureaus listed below to request a free copy of their credit report. 

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial  fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a  consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending  new credit. If consumers are the victim of identity theft, they are entitled to an extended fraud alert, which  is a fraud alert lasting seven years. Should consumers wish to place a fraud alert, please contact any of the  three major credit reporting bureaus listed below. 

As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report,  which will prohibit a credit bureau from releasing information in the credit report without the consumer’s  express authorization. The credit freeze is designed to prevent credit, loans, and services from being  approved in a consumer’s name without consent. However, consumers should be aware that using a credit  freeze to take control over who gets access to the personal and financial information in their credit report  may delay, interfere with, or prohibit the timely approval of any subsequent request or application they  make regarding a new loan, credit, mortgage, or any other account involving the extension of credit.  Pursuant to federal law, consumers cannot be charged to place or lift a credit freeze on their credit report.  To request a credit freeze, individuals may need to provide some or all of the following information: 

1. Full name (including middle initial as well as Jr., Sr., II, III, etc.); 
2. Social Security number; 
3. Date of birth; 
4. Addresses for the prior two to five years; 
5. Proof of current address, such as a current utility bill or telephone bill; 
6. A legible photocopy of a government-issued identification card (state driver’s license or ID card,  etc.); and 
7. A copy of either the police report, investigative report, or complaint to a law enforcement agency  concerning identity theft if they are a victim of identity theft.

Should consumers wish to place a credit freeze or fraud alert, please contact the three major credit reporting  bureaus listed below: