UM Nurse Reviewer

Manila, Philippines

Reports to: Department Manager

Department: Global Health Services

About Us

Calibrated Healthcare Network (CHN) manages over 11 million lives in over 8 states, partnering with industry leaders in the area of managed care. Our operating model features global workforce strategies, coupled with efficient technological solutions. We have a proven expertise in re-engineering complex managed care business processes to provide value to our esteemed partners. Our commitment to the evolution of healthcare is evident in our investment in research and development for the progression of dynamically enhanced technology to meet the needs of partners. The core suite of services includes Claims Adjudication, Benefits Setup, Member Enrollment and Eligibility Setup, Claims System Configuration, HCC Coding and MSO Development support.

The Calibrated Clinical Solution (CCS) global workplace is built on the concept of providing cost-effective care, enhancing population health strategies, and improving the quality of care. Calibrated Clinical Solutions deploys the use of proprietary software to create cost-effective workforce solutions constructed on the premise of collaboration technology. With our extensive domain of knowledge of managed care and dynamically enhanced technology, we have the capacity to create innovative solutions for our managed care and primary practice partners. Our core suite of services includes Medical Management, Utilization Management, Complex Case Management, and Population Health Management.

Position Description

The UM Nurse Reviewer is accountable for clinical review and application of clinical criteria for prospective, retrospective, and concurrent authorization request in the inpatient and outpatient clinical settings. The UM Nurse Reviewer is responsible for facilitating the authorization and clinical coordination of authorization request in compliance with the client’s defined network of providers and approval criteria.


  • Associates Degree preferred


  • Active Unrestricted license as a Vocational (LVN) or Practical nurse (LPN)


  • 1-year managed care experience preferred
  • Previous utilization management experience preferred

Job Skills

  • Core Competencies: Ethics and Values, Customer Focus, Action-Oriented, learning on the Fly, Manage/Measure Work, Drive for Results, Priority Setting, Timely Decision-Making, Organizing, Functional and Technical Skills
  • Computer Proficiency (MS Word, MS Excel)
  • Able to utilize Interqual and/or Milliman Evidenced based criteria sets
  • Capacity to interpret health plan/client specific benefit guidelines and policies/procedures

Essential Functions of Job

  • Adheres to the client defined adjudication rules for UM Nurse Reviewer level of review
  • Responsible for ensuring the accuracy of member eligibility verification, member benefit verification, and network utilization to ensure accurate authorization adjudication.
  • Able to accurately navigate the client-based UM platform and accurately enter authorization request data
  • Effectively prepares authorization request for next level of review; to include, appropriate request of additional information, pre-certification verification, clinical recommendation, and accurate network utilization
  • Consistently meets or exceeds departmental productivity standards, quality standards, and IRR.
  • Compliant with turnaround timeframes for authorization adjudication and provider notification.
  • Ensures appropriate escalation of concerns; to include, but not limited to, Contracting issues (LOA, MOU) or Quality/Access concerns.
  • Appropriately identifies criteria used for clinical decision making.
  • Accurately and timely generation of denial or modification communication based on next level review outcomes, when applicable
  • Able to serve as a resource for UM Coordinators and Medical Director, when applicable
  • Able to perform focused provider reviews based on identified over or under utilization of services when directed.
  • Able to provide data in an actionable manner upon completion of focused provider reviews.
  • Responsible for clinical reviews for the Emergency Department to ensure appropriate clinical criteria supports an inpatient admission, when applicable.
  • Responsible for coordinating with hospitalists and medical directors based on client business rules to ensure appropriate admission criteria, continued stay criteria, and level of care.
  • Ensures timely discharge planning to safe and appropriate level of care
  • Responsible for exchange of information and enrollment in the transition of care program, when applicable
  • Responsible for adherence to the policies and procedures for the Nurse Exchange Line; to include, but not limited to, answering and managing inbound call queue from members, providers, vendors, or facilities; accurate documentation of telephonic interventions; appropriate referral to primary provider, community resources, and/or case management; timely follow-up calls for case closure, when applicable
  • Adheres to Desktop Procedures and UM Policies and Procedures
  • All other duties as assigned

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