Dr. Coles is a healthcare executive with over 20 years in the healthcare industry. She has spent 17 years in diverse medical management positions, serving as a clinical innovator in managed care, inpatient case management, behavioral health case management, utilization management, ambulatory care management, and provider-based call centers. She is a medical management professional committed to quality performance and cost-effective management of resources. She has a demonstrated proficiency in the development and adaptation of innovative programs, population health strategies, revenue cycle management, and compliance strategies. She is a certified Lean Six Sigma Green Belt and is dedicated to driving a culture of continuous performance improvement.
Dr. Coles holds a Bachelors in Nursing, Masters in Business Administration, and a Doctorate in Business Administration with a concentration in healthcare. She has received several certifications to establish herself as a subject matter expert in the specialized area of medical management; to include, certified case manager, certified managed care nurse, and a NCQA certified patient centered medical home content expert.